At hybajj, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how it is stored and protected, and what rights you have over that data as a player on our platform.
Six core privacy principles that guide how hybajj handles your personal information. These commitments are backed by the full policy text below.
All personal data collected by hybajj — including account credentials, payment details, and identity documents — is stored on encrypted servers using industry-standard 256-bit SSL encryption. Unauthorised access to stored data is prevented through strict access controls and regular security audits.
hybajj does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is shared only with service providers who are directly involved in operating the platform, and only under binding data processing agreements that prohibit further disclosure.
Data collected by hybajj is used only for the purposes for which it was gathered — account management, payment processing, identity verification, fraud prevention, and improving the platform experience. We do not repurpose your data without obtaining fresh consent where required.
Registered hybajj players have the right to access a copy of their personal data, request correction of inaccurate information, and request deletion of their data subject to legal retention obligations. All data rights requests can be submitted to our support team via the contact details at the end of this policy.
Where hybajj shares data with third-party processors — such as payment providers including bKash, Nagad, and Rocket, or KYC verification services — those processors are contractually required to handle your data securely, use it only for the agreed purpose, and not share it further.
hybajj retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. Account data is typically retained for the duration of your account plus a standard post-closure retention period required for audit and compliance purposes.
About This Policy: This Privacy Policy ("Policy") describes how hybajj collects, uses, stores, and shares personal data when you visit our website or use any of our services. By registering an account or using the hybajj platform, you acknowledge that you have read and understood this Policy. This Policy forms part of hybajj's overall Terms & Conditions, which can be read in full at hybajj.net/terms-conditions.
hybajj ("we", "us", "our", "the Platform") is an online casino and sports betting platform serving players in Bangladesh. We are committed to protecting the personal data of everyone who uses our services, and we take our data protection obligations seriously. This Policy sets out the types of personal data we process, the lawful bases on which we process it, how we keep it secure, and the rights available to you as a data subject.
This Policy applies to all users of the hybajj website and platform, including registered account holders, visitors who browse without registering, and anyone who contacts us through our support channels. By continuing to use hybajj after reading this Policy, you confirm your understanding of the practices described herein.
We may update this Policy periodically to reflect changes in our data practices or applicable law. Where updates are material, we will notify registered users via the contact details on their account. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.
hybajj collects personal data through several channels: directly from you when you register or use the platform, automatically through technical systems as you interact with the website, and in some cases from third-party service providers we work with. The categories of personal data we collect include:
hybajj uses the personal data we collect only for defined, legitimate purposes. The following table summarises the primary purposes for which we process your data and the corresponding data categories involved:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your hybajj account | Registration data, KYC data |
| Processing deposits and withdrawals | Financial data, registration data |
| Verifying your identity and age (18+ compliance) | KYC data, registration data |
| Preventing fraud, money laundering, and multi-accounting | All categories, technical data |
| Providing customer support | Registration data, communication data |
| Personalising your platform experience | Usage data, account data |
| Sending promotional offers and bonuses (where opted in) | Registration data, communication preferences |
| Complying with legal and regulatory obligations | All categories as required by law |
| Improving platform performance and security | Technical data, usage data |
We do not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where profiling is used — for example, to detect unusual betting patterns as part of responsible gaming monitoring — a member of the hybajj team reviews any flagged cases before action is taken.
hybajj processes your personal data on one or more of the following lawful bases:
hybajj shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (including operators of bKash, Nagad, Rocket, Upay, and card payment gateways), KYC and identity verification services, fraud detection providers, cloud hosting and infrastructure providers, and customer support software providers. All such providers are bound by data processing agreements that restrict their use of your data to the agreed purpose and require appropriate security standards.
hybajj may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our players, or comply with a valid legal process. Where possible and permitted by law, we will notify you of such disclosures.
In the event of a merger, acquisition, or sale of all or part of hybajj's business, personal data held about registered players may form part of the transferred assets. In such circumstances, we will provide advance notice via the email address registered on your account and ensure that the receiving entity is bound by data protection obligations at least as stringent as those in this Policy.
hybajj does not sell, rent, lease, or otherwise transfer your personal data to any third party for that party's own marketing or commercial purposes. This commitment applies without exception.
hybajj uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse site usage, and deliver relevant content. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core platform features, including logging in and making transactions.
hybajj implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
While hybajj takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your hybajj account and to enable any available two-step verification options.
hybajj retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. In general terms:
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.
As a hybajj player, you have the following rights in respect of your personal data:
To exercise any of these rights, please contact the hybajj support team using the details in Section 12 of this Policy. We will acknowledge your request within 3 business days and aim to fulfil it within 30 days. Where requests are complex or numerous, this period may be extended by a further 30 days, and we will inform you accordingly.
hybajj's services are strictly intended for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If you believe that a minor has registered an account on hybajj or that their personal data has been collected without appropriate consent, please contact us immediately at [email protected]. Upon receiving such a notification, hybajj will promptly investigate and, if confirmed, close the relevant account and delete the associated personal data as soon as legally permissible.
We recommend that parents and guardians use available parental control tools to prevent minors from accessing online gambling platforms. hybajj supports the use of third-party parental control software as an additional safeguard.
hybajj reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players by email or via a prominent notice on the platform at least 7 days before the changes take effect. The updated Policy will be published on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
If you disagree with any changes to this Policy, you should stop using the hybajj platform and may request account closure by contacting our support team. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Policy.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the hybajj Data team through the following channels:
For formal data subject access requests or erasure requests, please include your full name, registered email address, and a brief description of your request so that we can verify your identity and process your request efficiently.
With your data fully protected, explore everything hybajj has to offer — live casino, cricket betting, slots, and more. Players aged 18 and above only.